Frequently Asked Questions (FAQ)

Hanging with the Kiddos is an online shop offering editable Canva party favor templates, printable decorations, and select physical DIY supplies for birthdays, classroom celebrations, and special events.

We sell digital Canva templates, printable party designs, bundles, and select physical DIY supplies like glossy paper.

No. You only need a free Canva account and a home inkjet printer.

Join our email list and follow us on YouTube, Instagram, TikTok, and Pinterest for freebies and exclusive launches.

Digital orders cannot be canceled due to instant access.

Physical orders may be canceled only if they have not yet shipped.

Check your spam folder first. If you still don't see it, contact us and we'll resend it.

Digital files are delivered instantly after purchase via email and your Shopify account.

Contact us immediately.

If your order hasn't shipped, we can update it.

If returned due to incorrect address, you may choose reshipment (shipping fee applies) or a refund minus a 20% restocking fee.

No. All digital sales are final and non-refundable.

We strongly recommend adding your template to your Canva account immediately.

Template links are supported for 30 days after purchase for technical issues.

Templates purchased over one year ago may no longer be accessible due to Canva updates.

Contact us within 30 days of purchase for assistance.

Digital products: Instant delivery

Physical products: 1–3 business days processing time.

Orders ship via USPS or other standard carriers. Tracking is emailed once shipped.

Yes. International customers are responsible for customs duties and taxes.

All digital products are final sale.

Physical products are final sale unless damaged or incorrect.

Contact us within 7 days of delivery with clear photos.

No. Party Printable Studio™ is hosted on a separate website:

👉 https://studio.hangingwiththekiddos.com

All billing, cancellations, and access are handled directly on the Studio website.