Frequently Asked Questions (FAQ)

General Questions

What is Hanging with the Kiddos?

Hanging with the Kiddos specializes in creating budget-friendly custom party favors for kids' birthdays and festive celebrations. We offer ready-to-edit templates, custom designs for instant print or delivery, and engaging video tutorials.

How can I contact customer service?

You can reach our customer service team by emailing us at

Orders and Shipping

How long does it take to process my order?

Please allow 5-7 days for order processing.

How will my order be shipped?

We ship your orders via USPS Priority. Most items typically arrive within 1-4 days from the date of shipping.

How can I track my order?

Tracking information will be sent to your email once your items have been shipped. You can use this information to monitor the status and estimated delivery of your package.

What if I entered the wrong shipping address?

If your package is returned to us due to an incorrect address, we will provide you with two options:

  1. Refund the order minus a $10 restocking fee.
  2. Reship the package to a new address for a $15 reshipping fee.

Returns and Cancellations

Can I return or exchange my order?

All sales are final. We do not accept returns, exchanges, or refunds. If you receive a damaged product or the wrong item, please contact us immediately at

Can I cancel my order?

You have 24 hours from the time of placing your order to cancel it (excluding Digital Products & Downloads). Any requests to cancel orders after 24 hours will be denied. Some exceptions may apply.

Digital Downloads

Canva Template Link Help

Canva has updated how we share template links, which may cause challenges in accessing some previously shared links. If your link isn't working, please email, and we will resolve the issue as soon as possible.

How do I access my digital downloads?

Your digital files will be available for download once payment is confirmed. You will receive a confirmation email with a link to download your files..

Can I return or cancel digital downloads?

Due to the nature of digital products, we do not accept returns, exchanges, or cancellations. If you encounter any issues with your digital order, please contact us at

Products and Customization

What types of products do you offer?

We offer a variety of custom party favors, ready-to-edit templates, and engaging video tutorials for kids' birthdays and festive celebrations. We also have a new line of glossy inkjet photo paper for DIY party favors.


What payment methods do you accept?

We accept various payment methods including major credit cards and PayPal.

Is my payment information secure?

Yes, we use secure encryption to protect your payment information during transmission. Your credit card information is processed securely and is never stored on our servers.

Additional Information

How can I stay updated on new products and promotions?

Subscribe to our newsletter to receive updates on new products, special offers, and more!

If the FAQ's above did not answer your questions, you may content us directly via email.