Contact Us
Contact Us
We’re here to help! Whether you have a question about our products, need help with your order, or just want to share your party success story, we’d love to hear from you.
Having Trouble Accessing Your Template?
Before contacting support, here are a few quick troubleshooting steps that resolve most issues.
My download says "File Not Supported."
Most of our Canva templates are delivered as a ZIP (.zip) file. This file cannot be uploaded directly into Canva.
Instead:
- Download the ZIP file.
- Locate the downloaded ZIP file on your computer.
- Extract (unzip) the folder.
- Windows: Right-click the ZIP file and select Extract All.
- Mac: Double-click the ZIP file to unzip it.
- Open the extracted folder.
- Open the included PDF and click the Canva template link to access your editable design.
Canva uploaded my file as an image.
This usually happens when the ZIP file or PDF is uploaded into Canva.
Don't upload the download into Canva. Instead, open the PDF included in the extracted folder and click the Canva template link.
I can't find my download.
You can always access your downloads from your order confirmation email or your customer account if you created one during checkout.
Still Need Help?
If you've tried the steps above and are still having trouble, we're happy to help!
Please include:
- Your order number
- The email address used for your purchase
- The name of the template
- A screenshot of the issue (if possible)
The more information you provide, the faster we can assist you.
How to Reach Us
Contact Form:
Please fill out the form below and we’ll get back to you within 24–48 hours.
Please fill out the form below and we’ll get back to you within 24–48 hours.
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
(We respond as quickly as possible, usually within one business day.)
Monday–Friday, 9:00 AM – 5:00 PM EST
(We respond as quickly as possible, usually within one business day.)
Common Questions?
- Check out our FAQ page for answers about downloads, printing, shipping, and returns.
- For order-specific questions, please include your order number for faster service.
Canva Template Access & Policy
Immediate Download:
All of our Canva templates are available for immediate download after purchase. You’ll receive a PDF with a clickable Canva template link and basic editing instructions right away. Please download and save your template files as soon as possible after purchase for easy access.
All of our Canva templates are available for immediate download after purchase. You’ll receive a PDF with a clickable Canva template link and basic editing instructions right away. Please download and save your template files as soon as possible after purchase for easy access.
Important Note About Recent Canva Access Issues:
Recently, some customers have experienced issues accessing Canva templates due to changes in Canva’s “Brand Template” system.
If you have trouble opening your template link or receive a message about brand templates, don’t worry!
Recently, some customers have experienced issues accessing Canva templates due to changes in Canva’s “Brand Template” system.
If you have trouble opening your template link or receive a message about brand templates, don’t worry!
What to do:
- Email us at support@hangingwiththekiddos.com with your order number and the template you’re trying to access.
- If you purchased your template within the last 30 days, we’ll send you an updated access link right away.
- We are also actively sending updated links to customers as we refresh our templates.
We’re committed to making sure you have access to your purchase and will help resolve any template access issues as quickly as possible!
Connect with Us
Thank you for choosing Hanging with the Kiddos! We can’t wait to help make your celebration special.