We want to ensure you have all the information you need. Please check out our Frequently Asked Questions page for immediate answers to common queries.
If our FAQs did not address your question, you can contact us directly:
Template Accessibility
Our Canva templates are designed to be easily accessible, with no limitations on edits. However, templates may occasionally be subject to updates or modifications, which can result in expired or inaccessible template links.
Immediate Download Requirement To ensure long-term access, please download your templates and save them to your Canva account immediately after purchase.
Replacement Policy If a template link becomes inaccessible due to an update or Canva error, we will provide a replacement link within 30 days of purchase. After this period, we are unable to offer replacements for expired links or files lost due to computer crashes, email deletions, or other personal issues.
Template Purchases Within the Last 30 Days
If your template link isn’t working and you purchased within the last 30 days, please reach out to us:
We’ll resolve the issue as soon as possible so you can get back to creating!
Thank you for choosing Hanging with the Kiddos. We're here to assist you and ensure a smooth experience with our templates.