Custom Order Policy

Custom Order Policy

Thank you for choosing Hanging with the Kiddos for your custom party favors. To ensure a smooth and transparent process, please review our Custom Order Policy below.

Order Processing Time:

  • Standard Processing: Please allow up to 14 business days for processing on all custom orders.
  • Rush Orders: If you need your order sooner, we offer a Rush Order option with processing times of up to 7 business days. Additional fees apply.

Proofs & Approval:

  • For Standard Orders, proofs will be sent to your email 7 business days before your order ships.
  • For Rush Orders, proofs will be sent 3 business days before your order ships.
  • Please review your proof carefully and respond with any changes or approval.
  • If we do not receive a response within 48 hours, your items will be printed as-is and shipped according to the original design specifications.
  • Hanging with the Kiddos is not responsible for any errors if the proof is printed as-is due to no response.

Shipping Method:

  • All orders are shipped via USPS Priority Mail, which typically takes 3–5 business days to arrive once shipped.
  • Please note that shipping times may vary based on your location and any unforeseen delays by the carrier.

Tracking Information:

  • Tracking details will be sent to your email once your items have been shipped.
  • You can use the tracking information to monitor the status and estimated delivery of your package.

Shipping Address Accuracy:

  • Please ensure that your shipping address is accurate and up-to-date at the time of your order.
  • Hanging with the Kiddos is not responsible for lost, stolen, or misplaced packages due to incorrect or outdated addresses.
  • If you notice an error, please contact us immediately before your order is shipped.

Returned Packages:

If your package is returned to us due to an incorrect address or unclaimed delivery, you have the following options:

1️⃣ One-Time Courtesy Reship (First-Time Customers Only):

If you are a first-time customer, we are happy to reship your order one time at no additional cost. This courtesy is extended only once per customer.

2️⃣ Reshipping Fee with 7-Day Hold:

  • If your order is returned and you are not eligible for the courtesy reship, we can reship your order upon payment of the additional shipping cost.
  • We will hold your returned package for up to 7 business days. If the reshipping fee is not paid within that time, the order will be considered forfeited.

Lost, Stolen, or Misplaced Packages:

  • We are not responsible for packages that are lost, stolen, or misplaced during transit.
  • If your package is lost or stolen, please first contact the shipping carrier with your tracking information.
  • After contacting the carrier, you may reach out to us for additional assistance.

Cancellations & Refunds:

  • Due to the custom nature of our products, all sales are final.
  • Cancellations: Orders may only be canceled within 24 hours of purchase. After 24 hours, production begins, and cancellations are no longer accepted.
  • Refunds: We do not offer refunds for custom orders unless there is an error on our part.

Please note that refunds are not available for returned packages due to incorrect addresses.

Terms and Conditions:

By placing a custom order, you agree to our Terms and Conditions. For more details about our policies, please review them thoroughly before purchasing.